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Workplace Support Coordinator

Job Title: Workplace Support Coordinator
Contract Type: Permanent
Location: Hertfordshire
Salary: £22,000-24,000
Contact Name: Rachael Corbett
Contact Email:
Job Published: January 18, 2019 14:03

Job Description

Boden Resource are recruiting for a workplace support coordinator for Global service provider working on a prestigious contract.


  • Responsible for the co-ordination of all planned and reactive services within cluster
  • Detailed planning and co-ordination of work with Service Managers and supply chain
  • Support of incidental works and other new works programmes
  • Ensure that information held on information management system (IMS) is accurate and timely
  • Manage the Helpdesk reactive work and on-call service.
  • Ensure that only those appropriately qualified or experienced staff carries out services allocated to them efficiently, safely and to standard
  • Liaison with Client representatives and customers
  • Development of positive working relationships with outsourced service providers
  • Management of budget to ensure works are completed to time and cost
  • Performance Management
  • Collate performance data across all services which can be readily processed and analysed to realise real-time performance
  • Fraud awareness
  • Responsible for ensuring compliance with relevant legislation, Health & Safety, Quality Assurance & Environment
  • Co-ordinate and liaise, audit and manage the supply chain


  • A Global service provider



  • Previous experience in a similar FM role
  • A basic understanding of commercial and budgetary management
  • Recent successful experience of contributing to the control of business in excess of £1m
  • IT literate, demonstrable knowledge of operating computer aided facilities management software packages
  • Previous experience in dealing with sub-contractors and supply chain
  • Proven track record in the supervision of building engineering services and/or soft services
  • Understanding of help desk/call centre processes and work flow
  • Experience in the management of internal multi skilled service delivery teams
  • Experience in the use of mobile works management systems
  • Holder of a full and valid driving licence
  • Valid formal Health & Safety qualification e.g. IOSH
  • Compliance with SLA requirements
  • Customer focused and eye for detail
  • Excellent communication and interpersonal skills


To apply for this role, please do so via this advert or for a confidential discussion please call Rachael Corbett on 0121 7021464

FM / Facilities coordinator / FM / Facilities / Hard Services / PPM / FM / TFM / Service / Soft /