£40K - £44K + Travel Expenses + Pension + Company Benefits
Boden Resource are recruiting a Workplace Manager to be based in London looking after 30 buildings on a large transport contract.
You will be looking after TFM services across 30+ buildings around London managing a team of 40 people. The services you will be looking after are Engineering, Cleaning and Front of house and will need to have experience in managing or supervising these services.
- To manage the IFM services in line with client expectations, considering potential innovative improvements where relevant.
- Full responsibility for regularly updating company colleagues, face to face, on progress of tasks being carried out which have been reported by them and seeking their comments and feedback as and when appropriate Proactive ‘visual maintenance’ of communal floor areas, including hubs, staircases, coffee points and copy areas, engaging with the relevant FM teams as appropriate
- Responsible for managing the updating of CAFM on the progress of logged jobs
- Manage issues through the Helpdesk as and when they occur, ensuring that all service requests reported are monitored and completed satisfactorily within your area and within the agreed SLA’s
- Hold monthly meetings with occupants, and stakeholders, building sustainable and harmonious relationships between building occupants, and the WPM teams
- Must have previous experience in multi-site, multi occupancy and large-scale account. customer service and IFM service delivery, helpdesk processes, workflows with knowledge of HR and QHS&E procedures and legislation
- Clear, confident communication skills with the ability to communicate effectively with a wide range of people both written and verbal.
- Team player with an enthusiastic attitude
- Pro-active approach
- Self-motivated and creative
- Analytical thinker with demonstrable problem-solving skills.
- Good relationship and stakeholder management
- Ability to manage and prioritise workload effectively
If you are interested in this vacancy, please apply via this advert and a member of Boden Resource will be in contact.