We are recruiting for a UK Workplace Account Manager for one of the largest FM Services providers in the UK. The ideal candidate will be the strongest link between the country sites, leading and driving an exemplary team.
- To lead the operational definition and design of all workplace activities.
- Working with the client to identify opportunities to implement Quality of Life and Wellness initiatives
- Working as part of the Transformation team to drive the transformation agenda across the account
- Working with country and regional teams to ensure that customer service levels meet and exceed stated workplace experience targets – to be developed and defined by business and approved by the client
- Support the business in standardising all front of house activities.
- Recruit, train and always develop key talent in our industry and maintain the company’s standards, within the agreed specification and to the agreed performance, qualitative and financial targets as laid out in the contract agreement and to company policy.
- Oversight and reporting on key metrics.
- To actively work with Regional Account Leads and SMEs as part of the Country Leadership team
- Drive outstanding performance and change behaviours by focusing and investing in your people
- Experience of having operated successfully within an outsourced integrated facilities management environment
- Demonstrable track record of developing successful operational strategies across a broad portfolio of services
- Exceptional client relationship management skills
- Considerable experience in sector contracting and sector technical service delivery
- Proven financial acumen essential with commercial experience and business acumen
- Proven track record of initiating and leading demanding business change programmes
- Proven experience of developing profitable relationships with clients
- Proven experience in identifying new business
- Proven experience in managing multi-site operations
- Proven track record of leading and managing experienced operators and large numbers of employees
If you are interested in this Vacancy, please apply via this advert and a member of Boden Resource central team will be in contact.