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Soft Services Manager

Job Title: Soft Services Manager
Contract Type: Permanent
Location: Bromley
Industry:
Salary: £35k-£40k
Contact Name: Mustafa Said
Contact Email: mustafa@bodenresource.co.uk
Job Published: August 29, 2019 11:35

Job Description

Soft Services Manager

Bromley

£35k-£40k

 

Boden Resource are currently recruiting for a Soft Services Manager working for a large FM service provider to operationally manage the success of the contract including ensuring all contract budgets and performance targets are adhered to and achieved.

 

Key Responsibilities:

  • Management and coordination of the staff team and all sub-contract service providers.
  • Management and development of a team of departmental managers with responsibility for Security, Cleaning and Customer Services
  • Facilitating resources to enable team members to perform their duties and achieve their objectives.
  • Ensure customer service/experience remains a key focus for all members of the operational teams
  • Identifying and ensuring the development of all staff through continual on the job/internal/external training, and associated training records are up to date.
  • Reviewing of performance criteria, method statements and appropriate methods of measuring performance to include annual customer surveys and resultant customer care/improved service delivery action plans.
  • Reviewing and agreeing with all relevant parties all project specific Quality, Health and Safety and Environmental procedures; liaising with staff to develop procedures to achieve compliance with the corporate and contractual requirements.
  • Liaising with Clients and Occupier Management in respect of their changing needs and enhancements to the services being provided and to the systems being employed in their delivery.
  • Management of budgets
  • Ensuring regular reporting to clients on the progress and operational performance of the contract; also reporting to senior management on the same together with full overview/reviews of the operational performance of the contract.
  • The management of any additional contract responsibilities that may be assigned.
  • Demonstrate a clear and effective alignment with the operational objectives and the commercial interests of the business.

 

The candidate:

  • IOSH Managing Safely
  • Experience handling budgets
  • Experience managing security and cleaning staff
  • Suitable professional qualification or thorough experience in similar role
  • Excellent communication and interpersonal skills
  • Excellent organisational and planning skills
  • Experience of application and monitoring of KPIs and SLAs
  • Ability to motivate staff
  • Must be able to work on own initiative with a proactive and flexible attitude
  • Conversant with both Cleaning and Security disciplines within Soft Services

 

If you are interested in this vacancy, please apply via this advert or alternatively call Mustafa Said directly.

Mustafa Said

07949759539

mustafa@bodenresource.co.uk