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Soft Services Manager

Job Title: Soft Services Manager
Contract Type: Permanent
Location: Bromley
Salary: £35k-£40k
Contact Name: Mustafa Said
Contact Email:
Job Published: August 29, 2019 11:35

Job Description

Soft Services Manager




Boden Resource are currently recruiting for a Soft Services Manager working for a large FM service provider to operationally manage the success of the contract including ensuring all contract budgets and performance targets are adhered to and achieved.


Key Responsibilities:

  • Management and coordination of the staff team and all sub-contract service providers.
  • Management and development of a team of departmental managers with responsibility for Security, Cleaning and Customer Services
  • Facilitating resources to enable team members to perform their duties and achieve their objectives.
  • Ensure customer service/experience remains a key focus for all members of the operational teams
  • Identifying and ensuring the development of all staff through continual on the job/internal/external training, and associated training records are up to date.
  • Reviewing of performance criteria, method statements and appropriate methods of measuring performance to include annual customer surveys and resultant customer care/improved service delivery action plans.
  • Reviewing and agreeing with all relevant parties all project specific Quality, Health and Safety and Environmental procedures; liaising with staff to develop procedures to achieve compliance with the corporate and contractual requirements.
  • Liaising with Clients and Occupier Management in respect of their changing needs and enhancements to the services being provided and to the systems being employed in their delivery.
  • Management of budgets
  • Ensuring regular reporting to clients on the progress and operational performance of the contract; also reporting to senior management on the same together with full overview/reviews of the operational performance of the contract.
  • The management of any additional contract responsibilities that may be assigned.
  • Demonstrate a clear and effective alignment with the operational objectives and the commercial interests of the business.


The candidate:

  • IOSH Managing Safely
  • Experience handling budgets
  • Experience managing security and cleaning staff
  • Suitable professional qualification or thorough experience in similar role
  • Excellent communication and interpersonal skills
  • Excellent organisational and planning skills
  • Experience of application and monitoring of KPIs and SLAs
  • Ability to motivate staff
  • Must be able to work on own initiative with a proactive and flexible attitude
  • Conversant with both Cleaning and Security disciplines within Soft Services


If you are interested in this vacancy, please apply via this advert or alternatively call Mustafa Said directly.

Mustafa Said