Boden Resource are recruiting for a Soft Services Manager to work for a leading FM service provider on a site based in the Medway region of Kent.
Managing a team of 35, you will oversee both self-delivered and subcontracted soft service streams, to ensure they are delivered in accordance with Service Level Agreements and KPIs. On offer is a salary of up to £39,000 per annum, plus benefits and the opportunity to work for a prestigious FM service provider.
- Managing delivery of all soft services across a combined office and manufacturing site.
- Ensuring all service costs and expenditure are within budget and carrying out regular service audits at all business units.
- Complying with all Company and Client policies and procedures, site rules and statutory regulations including Health & Safety, safe working practices, cleanliness, fire and COSHH.
- Ensuring all services are delivering prompt and efficient service of all activities as laid down in the Service Level Agreement, and in accordance with KPIs.
- Assist with the mobilisation and deployment of new business and site initiatives.
- Developing and maintaining strong working relationships with individuals at all levels within the Company and the Client organisation.
What you’ll need to succeed:
- Strong working knowledge of Health & Safety Legislation and COSHH, with IOSH Managing Safely qualification or equivalent.
- BICS Level 1 & 2 or equivalent cleaning standard experience
- Experience of time and attendance / payroll management systems
- A strong leader with experience in a similar management role
- Experience of delivering financial targets and ability to analyse results
- Experience of customer service and in particular customer relationship management
- Customer and client facing and service delivery focused.
If you are interested in this role, please apply via this advert. If you're looking for a new opportunity but this role isn't quite right, please get in touch with Marlie at Boden Resource on 0121 702 1464 for a confidential discussion about your next move.
FM / Facilities / Facilities Supervisor / Soft services / Soft service manager / Cleaning manager / Catering manager / Kent / Medway / South East