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Soft Service Matron

Job Title: Soft Service Matron
Contract Type: Permanent
Location: East London
Salary: Circa £55,000
Contact Name: Jayde Stanley
Contact Email:
Job Published: February 04, 2020 10:16

Job Description

Soft Service Matron

East London

Circa £55,000


Your new company:

I am currently working with a well-known FM business that is widely regarded in the FM industry. With a major share of the UK FM market and significant operations across the globe they have a reputation for innovative, quality and customer centric service delivery. Over the last 5 years they have experienced significant growth.


Your new role:

We are looking for a Soft Services Matron to join the Senior Leadership team within the companies Healthcare division.


The role will include:

  • Taking responsibility for building customer advocacy and loyalty with all stakeholders.
  • Being proactive in seeking patient’s views and ensure that feedback from patients is valued and acted upon.
  • Taking lead responsibility for the contract’s interface with Infection Prevention.
  • Understands key business and clinical governance service drivers, actively develops and implements solutions to enhance the delivery of exceptional service and align clinical
  • To provide highly visible and approachable leadership and management
  • Act as a clinical role model, ensuring high standards of service are delivered.


What you'll need to succeed:

  • Registered practitioner on relevant part of the NMC Register (RGN).
  • Visible leader with effective negotiation skills.
  • Capable of writing and presenting reports.
  • Recent acute NHS experience
  • Demonstrable experience of ensuring compliance with CQC standards and other regulatory requirements.
  • Evidence of ability to deal with challenging service users, patients and relatives.


What you need to do now:

If you're interested in this role, please apply through this advert with your up-to-date CV or contact ‘Jayde’ on 0794 555 2895.


If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.