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Service Support Manager – Soft Services

Job Title: Service Support Manager – Soft Services
Contract Type: Permanent
Location: Bradford
Salary: £26,000 + car
Contact Name: Rachael Corbett
Contact Email:
Job Published: March 14, 2019 14:31

Job Description

Service Support Manager – Soft Services
£26,000 + car


Boden Resource have an opportunity for a Service Support Manager delivering cleaning across multiple contracts including retail sites. The ideal candidate will have managed soft services previously within a multi-site environment based in the Bradford or surrounding areas.


  • Service Support Manager, working for a leading FM Service Provider managing the cleaning operation
  • Responsible for delivering cleaning across multiple sites on various retail contracts
  • Managing around 60 cleaners across the contracts
  • Manage staff performance, appraisals, holidays, absence and recruiting cleaners 
  • Build and maintain a close working relationship with the client through client and site visits
  • Ensure standards that the contract run safely and are compliant
  • Providing technical cleaning advice and guidance to both your team and the client
  • Dealing with reports from Store Management and helpdesk and dealing with the action to be taken
  • Deal with quality audits and make sure standards are delivered
  • Ensure that KPIs are delivered on the contract




  • A leading service Provider




  • Previous experience within a FM environment desirable
  • Previous experience managing soft services with a focus on cleaning a huge advantage
  • Experience with multiple sites and working on retail contracts
  • Relevant soft services qualifications such as IOSH, NEBOSH and BICS desirable
  • Flexibility to work out of hours such as taking phone calls at weekends
  • Dynamic and well organised with strong time management skills
  • Strong people management skills with the ability to communicate with staff at all levels
  • Client facing with confident approach and strategic problem-solving skills
  • Full clean drivers’ licence



To apply for this role, please do so via this advert or for a confidential discussion please call Rachael Corbett on 0121 7021464

FM / Soft service Manager / FM / Facilities / Hard Services / FM / TFM / Service / Soft / Bradford / Contract / Cleaning / Service Support Manager