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Senior Operations Manager – Hard FM

Senior Operations Manager – Hard FM

Job Title: Senior Operations Manager – Hard FM
Contract Type: Permanent
Location: Westminster
Salary: £50,000-55,000
Contact Name: Rachael Corbett
Contact Email:
Job Published: June 19, 2018 14:36

Job Description

Senior Operations Manager – Hard FM
Westminster - London

We have an opportunity for a Senior Operations Manager to join a leading Facilities Management Service Provider on a key account in Westminster. 


  • Manage the day to day running of the engineering, building services and fabric functions.
  • Manage all PPM, MEBF reactive and project activities across the client’s portfolio
  • To ensure statutory and contractual compliance at all times.
  • Manage all technical services to the contract KPIs and performance measurers.
  • Maintain a positive relationship with the client, attending monthly meetings as required.
  • Carry out work in a safe and diligent manner complying with Health & Safety policies and procedures
  • Prepare monthly reports on all risks, opportunities, exceptions and reportable incidents for building operations.
  • Managing budgets within the contract
  • Performance manager all specialist M&E contractors



  • Leading FM Service provider



  • Proven experience in the management of a Hard FM services environment minimum of 5 years’ experience in a FM building services management role.
  • Qualified in a building services discipline
  • Direct labour responsibility for staff, demonstrating previous experience of dealing with performance and absence management.
  • Experience of KPI led contracts (including negotiation, compilation and application), performance monitoring and report writing.
  • Excellent communication and interpersonal skills.
  • Excellent leader and able to inspire and provide advice and support at all levels
  • Enthusiastic and a hands-on approach
  • Business management qualification such as ILM desirable
  • Excellent understanding of Health & Safety with minimum of IOSH certification
  • Hard services qualifications desirable
  • Financial awareness and previous experience managing a budget
  • Previous experience working in a large-scale FM contract in a corporate HQ Environment  


To apply for this role, please do so via this advert or for a confidential discussion please call Rachael Corbett on 0121 7021464