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Helpdesk Operator

Job Title: Helpdesk Operator
Contract Type: Contract/Temporary
Location: Leeds
Industry:
Salary: £19000 per year
Contact Name: Jordan Donaldson
Contact Email: jdonaldson@bodenresource.co.uk
Job Published: September 05, 2019 15:29

Job Description

I am currently recruiting for a helpdesk operator to join a globally leading Facilities Management and Technical Services management company.

Responsibility:

  • Answer incoming calls within a certain timeframe
  • Log Calls onto Cash system
  • Dispatch calls to engineers with accurate details
  • Monitor reactive and maintenance performance for each engineering sector to assist in meeting SLA levels.
  • Log complaints on the Complaints Database, ensure the complaint is updated regularly and closed within SLA.
  • Carry out any other additional duties as required or directed by the Helpdesk Manager or Supervisor.

 

Duration:

  • Temp to Perm
  • Permanent

Working Hours:

  • Monday – Friday – 8am – 5pm

Rate

  • £19,000

The ideal candidate will have the following

  • Experience working within a Facilities Management / customer services environment
  • Good oral communication skills
  • Confident and able to use initiative

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