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Helpdesk & Performance Manager

Job Title: Helpdesk & Performance Manager
Contract Type: Permanent
Location: London
Salary: £40000 - £45000 plus package
Contact Name: Leo Kinsella
Contact Email:
Job Published: September 30, 2019 14:19

Job Description

Helpdesk & Performance Manager based in London. £40 - 45 k plus package and generous benefits

Your new company
A global Facilities Management provider with a strong presence in both private and public sectors across the UK. Our client manages a range of high profile contracts through out a variety of industries.

Your new role
As a Helpdesk & Performance Manager you will work closely within a Facilities Management contract, this role will require you to have specific facilities management experience of managing a helpdesk team. This role will require you to be a customer service specialist liaising with clients and colleagues alike, you will need to be comfortable dealing with anything from having in-depth meeting with the client of the contract to liaising with the on-site teams.

The performance side of the role entails pulling together reports from the CAFM system Maximo to present data on delivery of the FM contract & response times on roles etc.

What you'll need to succeed
The successful candidate will have held a similar role currently or previously working within a FM environment. You must feel comfortable with setting up and managing a Helpdesk team. You must be easily commutable into central London being mainly office based but potentially with some travel.

You must be a confident, motivated individual who is looking to work in a rewarding and challenging environment.

What you'll get in return
£40-45k plus additional benefits