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Help Desk Operative / Scheduler

Job Title: Help Desk Operative / Scheduler
Contract Type: Contract/Temporary
Location: Birmingham
Salary: £13.50 Per Hour - £19,000 - £22,000 + Benefits
Contact Name: Millie Platts
Contact Email:
Job Published: October 15, 2019 10:02

Job Description

Help Desk Operative / Scheduler

South Birmingham

£13.50 Per Hour

£19,000 - £22,000 + Benefits

Temp to Perm 

An opportunity has arisen for an experienced Help Desk Operator to join one of the UK’s leading Facilities Management service providers, working on a prestigious contract in Birmingham

This is an excellent opening to join a well-renowned organisation offering; genuine career progression opportunities and excellent training prospects.

Role Summary: 

• Provide call handling and first line support for all facilities related calls
• Operate / manage all contact centre and switchboard calls
• Ensure all types of calls are answered in a professional manner
• Ensure full time and cover staff members are fully trained on all contact centre tools and procedures.
• Provide support with Client Mobile Phone Management service, including ordering of mobile device hardware
• Manage switchboard database to ensure all staff / phone numbers are current
• Attend weekly / monthly review meetings
• Run and prepare weekly / monthly reports for client SLA pack
• Support with ad-hoc reporting
• Assist Customer Services Manager with building inspections
• Raise POs for facilities for all UK sites and GRN accordingly
• Maintain site visual impact by reporting all site / service faults
• Raise all service requests onto FMP
• Check / report discrepancies found between records and monthly subscriber lists
• Process expense claims
• Provide assistance to Customer Services Manager
• Provide reception cover during breaks and annual leave
• Deliver self-performed services to the standard of the Service Level Agreements
• Maintain regular communication with Customer Services Manager regarding daily / weekly developments

If you are interested in this role please do not hesitate to contact me.

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