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General Services Manager – Soft Services

Job Title: General Services Manager – Soft Services
Contract Type: Contract/Temporary
Location: Ireland
Salary: € 55,000 + Bonus Scheme – Perm
Contact Name: Millie Platts
Contact Email:
Job Published: July 20, 2018 16:15

Job Description

General Services Manager – Soft Services

Ireland – Limerick

Interim Opportunity – Potential for Permeant Position

€ 55,000 + Bonus Scheme – Perm

€ Day Rate Competitive – Interim


Boden Resource have an opportunity for a successful General Service Manager with a Soft Service background for a Large FM service Provider.

The General Service Manager will have extensive experience within either the Pharmaceutical  or Food industry.

The Role

  • To be responsible for an operating area and Leading a management team to ensure delivering against     Key Performance Indicators
  •  Act as the primary representative of effectively manage staff to ensure the delivery of both qualitative and quantitative results
  • Provide direction and expertise to the operation & delivery of soft services, to include, cleaning, security & food services
  • Motivate and Lead a high performing team to achieve their objectives 
  • Responsible for a €2 Million Budget
  • Complete the Unit budgets and forecasts.
  • Protect the company’s profit by delivering your budget each month.
  • Generate the billing and maintain high quality records.
  • Ensure cash, stock, debt and assets are properly controlled
  • Select, recruit and induct the right team.
  • Develop your people and ensure succession planning.
  • Measure the performance of your people by giving feedback and reviewing and completing appraisals.
  • Communicate regularly – monthly face to face team briefing/meetings.
  • Ensure the delivery to the service standards agreed in the contract with your client (cleaning, security, food).
  • Attend monthly formal review with the client and Quarterly Reviews.
  • Be proactive in overcoming barriers to success.
  • Provide feedback on how we can improve our performance.
  • P&L reports
  • Labour productivity management
  • Client satisfaction
  • Business Plan actions
  • People Management
  • Internal compliance standards
  • Health & Safety Compliance Comply with statutory regulations relating to Safe Systems of Work, Health & Safety
  • Ensuring Contractual KPI and SLA /MSA Compliance.
  • To deliver a consistent level of service, within  standards, to the contract specification and agreed performance, qualitative and financial targets.
  • To be agreed with appraisal performance KPI’s to be monitored as part of performance review and appraisal process.
  • Ensure Health and Safety compliance with policies, systems and procedures in place for-
  • Standard Operating Practices
  • Risk assessments
  • Safe systems of work
  • Control of contractors
  • Site induction programme
  • Tool box talks
  • Permit to work systems
  • Ensure adequate control and monitoring is applied to all finance activities undertaken.
  • Contribute to the overall management of the business, develop good relationships with all persons/parties associated undertakings either externally or internally.
  • Comply with the procedures as laid down within the HR Manual or as advised by the management team and Human Resources Manager.
  • Manage a team to increase the Client and revenue opportunities i.e., cash sales, labour efficiency and generate the GOP expected at each account across the portfolio of business
  • Nurture client relationships in order to stabilise & develop them for long term partnerships



The Candidate


  • Proven track record managing large P&L – ability to budget forecast & understand contracts
  • Experience in Managing & Operating in the Soft service industry, managing  food, cleaning, security services
  • Strong communication, and negotiation skills
  • Excellent client relationship management
  • Experience working in a standards/compliance environment
  • Good knowledge of Microsoft Office and associated programmes
  • Must hold a clean driving license
  • Relationship Management
  • Strong Leadership
  • Strong negotiation skills
  • People skills & knowledge of HR policies and principles
  • Resilience
  • Planning and Organization
  • Results Orientation
  • Financial and Business awareness
  • Analysis and decision making
  • Continuous improvement
  • Broad commercial experience and business acumen and knowledge of external industry developments & Contract development models
  • H&S Qualification – IOSH

To apply for this opportunity, please do so via this advert. Alternatively, to find out more, please call Millie Platts on 0121 702 1464