Boden Resource are working with a leading FM services provider who are looking to add an Account Lead to their team on one of their prestigious blue-chip contracts. Managing a team of staff across 2 sites in Dublin, with monthly travel to oversee a satellite site in the UK, you will work closely with the client and act as the sole point of contact for any facilities matters.
- Managing a team of facilities staff across 2 sites in Dublin, with responsibility for soft service lines: cleaning, housekeeping, front of house, pest control.
- Monthly travel to the UK to oversee the smooth running of a satellite client site.
- Preparing regular business reviews against contracted SLAs/KPIs and delivering these to the client.
- Acting as the primary client-side representative, delivering the contract to the agreed SLA and standards, and building strong working relationships with the client.
- Financial forecasting, planning, and P&L management.
- Providing strategic leadership to the contract to deliver significant business growth.
- Ensuring all services are delivered in compliance with company standards, policies and procedures.
What you’ll need to succeed:
- Experience in a Senior Facilities Management role overseeing the delivery of soft services.
- Highly customer focused, with experience in a client-facing Facilities Management role.
- Strong leadership skills and the ability to manage a large team.
- Experience managing budgets and delivering against financial targets.
- A background working on blue-chip corporate or technical sites would be highly advantageous.
- Relevant FM qualifications or membership (e.g. BIFM/IWFM).
- IOSH/NEBOSH qualifications would be desirable.