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Account Support Manager

Account Support Manager

Job Title: Account Support Manager
Contract Type: Permanent
Location: Wembley
Industry:
Salary: £55,000 + BONUS + BENEFITS
Contact Name: Marlie Cummings
Contact Email: marlie@bodenresource.co.uk
Job Published: October 05, 2018 16:13

Job Description

ACCOUNT SUPPORT MANAGER / WEMBLEY, LONDON / £55,000 + BONUS + BENEFITS

 

THE ROLE:

Boden Resource is recruiting for an Account Support Manager with a strong background in soft service delivery to work with a leading Facilities Management service provider.

 

Main responsibilities will include:

•    Acting as the operational interface between the client(s) and the Account Manager/Director

•    Managing the onsite client and services and teams to deliver the agreed SLA and standards, acting as primary client-side representative

•    Providing direction and expertise to the operating area by promoting company strategies and best business practices in order to uphold the company mission and values

•    Ensuring the statutory requirements and company policies and procedures are followed and deadlines are met

•    Building long-term relationships with clients that add value and are based on mutual trust

•    Supporting the Account Manager/Director in the development of the business strategy in line with the current and emerging client needs

•    Driving innovation and continuous improvement of people, systems, processes and services

•    Supporting the business development and regional management teams to identifying opportunities with other clients to maximise profit and growth

 

THE COMPANY:

A global FM provider with a strong presence in both private and public sectors across the UK. Our client manages a range of high-profile contracts through out a variety of industries.

 

THE IDEAL CANDIDATE:

Essential

  • Substantial experience within a Facilities Management environment
  • Experience of working within an extremely high pressurised dynamic environment
  • A strong leader with experience managing a large team
  • Ability to interpret and utilise financial and commercial information
  • Manage multiple workloads and shifting priorities
  • Positive approach to learning in role and identifying own training needs as appropriate
  • Self-motivated and able to work on own initiative within a team environment
  • Experience of delivering training
  • Excellent communication skills

 

Desirable

  • CIEH Level 3 qualification
  • Experience of managing conflicting expectations of the client and consumer within one business area