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Account Manager TFM

Job Title: Account Manager TFM
Contract Type: Permanent
Location: Norfolk
Salary: £45,000-50,000
Contact Name: Rachael Corbett
Contact Email:
Job Published: July 03, 2019 15:37

Job Description

Account Manager TFM

We are currently recruiting for an Account Manager for a TFM contract in the Norfolk area for a leading service provider on a large single site with mixture of buildings.

The ideal candidate will have previous facilities management experience with a keen eye and focus on customer service. 


  • Account Manager for existing TFM contract managing the operational delivery of the site
  • Be responsible for the account performance leading the management team 2 direct reports and 30 staff
  • Working for a large FM service provider who offer excellent training and development opportunities
  • Delivering Hard & Soft services and projects work on the contract
  • Liaise and build on existing relationship with the client and build sustainable customer relationships whilst maintaining the highest standards
  • Identify organic growth opportunities and seek new ways to drive revenue and grow the account
  • Ensure that the contract is performing and within the agreed KPIs and SLAs
  • Ensure a safe and compliant environment for the service provider teams and customers
  • Dealing with the Asset management and additional lifecycle works within the site
  • Manage all compliance and paperwork for the account and ensure high standards across all service lines
  • Full P&L responsibility and maintain accurate monthly control of the WIP, Profit and cash


  • A large FM service provider



  • Proven experience managing P&L accounts with strong commercial acumen
  • Must have a minimum of Two years’ experience in managing hard and soft services
  • Proven track record in total facilities management in a PFI environment
  • Strong people management skills and Natural Leader with experience managing diverse teams
  • Good communication and presentation skills at senior level
  • Strong client relationship skills and able to converse at a senior level with key stakeholders
  • Relevant qualifications such as IOSH and NEBOSH and IT literate

To apply for this role, please do so via this advert or for a confidential discussion please call Rachael Corbett on 0121 7021464

FM / Facilities / Facilities Management / FM / Facilities / Hard / Hard services / FM / Norfolk  / Account Management / Soft services /