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Account Manager

Job Title: Account Manager
Contract Type: Permanent
Location: Somerset
Salary: £55k - £60k
Contact Name: Matt Brown
Contact Email:
Job Published: June 24, 2019 10:07

Job Description

We are recruiting for a high-level Account Manager for a Global FM services provider within a corporate environment. The ideal candidate must have a proven track record managing Hard and Soft service accounts as well as being commercially strong.

The Role:

  • Be the main point of contact for the services, infrastructure and project delivery across the site.
  • Drive business growth
  • Establish and develop key relationships with senior customer stakeholders and the service providers to enable successful delivery of cost savings and service level agreements
  • Represent the site at local contract governance forum’s
  • Develop and deliver a robust site strategic development plan in all areas of responsibility
  • Acts as single point of contact and develops positive relationships with the client for all facilities management services issues in their area of responsibility
  • Ensure that in-house training and staff development is effectively carried out
  • People management — line management of staff and through mentoring, developing, coaching and appraising
  • Supervise the recruitment process of staff to ensure the optimum candidates are available and succession planning is considered.
  • Ensure undisrupted delivery of all facility operations to the business through internal and contract resources.

The Candidate:

  • Expert in delivering soft and technical services across multi-sites.
  • Background in building and developing client relationship.
  • At least 3 years Account Management experience
  • P&L responsibility on a high-profile contract, quality led contract
  • General knowledge of technical services and soft services, including catering
  • Familiar with operational excellence techniques/philosophy
  • Qualified engineer or equivalent qualifications (Desired)
  • IOSH managing safely (Desired)
  • BIFM or CIBSE (Desired)